DCE Online Support
If you need help addressing issues with video and web-conference courses or with computer/software troubleshooting, contact the Online Support Office.
Contact by Phone
- (617) 998-8571
- Monday to Thursday, 10 a.m. to 11 p.m. Eastern Time
- Friday, Saturday, and Sunday, 10 a.m. to 8 p.m. Eastern Time
Submit a Ticket Via Email
Send an email message to AcademicTechnology@dce.Harvard.edu to create a ticket.
53 Church Street Computer Facility
Claiming your HarvardKey provides you with a Faculty of Arts and Sciences (FAS) computer account for use at FAS computer labs on campus.
The 53 Church Street Computer Facility also provides technical support for the Extension School community. The computer labs at the 53 Church Street Computer Facility offer a wide variety of computer resources and free printing to registered students.
The facility is open and staffed by support consultants 100 hours per week. Check the Computer Facility schedule for detailed hours or call (617) 495-5485.
HUIT Support Center
Harvard University Information Technology (HUIT) is a primary provider of IT services to the Harvard community.
For computer support via phone or email, please contact HUIT at (617) 495-7777 or email ITHelp@Harvard.edu.
For in-person assistance or one-to-one personal computer support, please visit the HUIT Walk-In Support Center in the basement of the Science Center or schedule an appointment.
Check the HUIT Support Center hours.
HUIT also provides information on academic pricing available to members of the Harvard community for computer product purchases. See Computers and Software on the HUIT help portal for detailed information.
