Every course has a website, which you can access on the Canvas platform. This will be your home base for the course, and where you will find:
- Zoom meeting links (learn more about Zoom requirements)
- The syllabus
- Class materials
- Assignments
Course websites are posted one week before classes start and remain available to enrolled students for a limited time after the term ends. We encourage you to download any course materials or graded assignments you wish to keep before your course ends.
Logging In
To access your course website, you will log in with your HarvardKey, your University login and password. When you first register for a course, you receive a Harvard University ID number and a prompt to claim your HarvardKey.
The two-step authentication process, which adds additional security to your account, will require periodic use of either a smartphone, app, or landline-based verification. Learn more about the Harvard University ID number and HarvardKey.
Canvas Course Website FAQs
How do I access Canvas?
Canvas can be accessed directly at Canvas.Harvard.edu or by logging into MyDCE and clicking the link to Canvas from your Dashboard. To log in to your course website, you must use your HarvardKey.
If you do not have a HarvardKey, you may claim one at Key.Harvard.edu. Please note, your HarvardKey login credential is different from your DCEKey.
For more information, please see Student ID and Login Information.
I’m logged into MyDCE but am unable to access Canvas. What may be causing this error?
To log in to your course website, you must use your HarvardKey. If you do not have a HarvardKey, you may claim one at Key.Harvard.edu. Please note, your HarvardKey login credential is different from your DCEKey.
For more information, please see Student ID and Login Information.
I registered for a course but do not see it displayed in Canvas. When should I expect it to appear?
After you register, it may take 24 to 48 hours for you to gain access to your course website. All course websites/syllabi will be published 1 week before classes start.
If your course website is still missing/unpublished closer to the first day of classes, then please reach out to our Enrollment Services team for advice regarding next steps for access.
You can reach them at (617) 495-4024 or via email at Inquiry@Extension.Harvard.edu.
When will the syllabus be posted in Canvas?
Each instructor is responsible for submitting their syllabus for review in a timely manner so that it can be posted in our Course Search and Registration system and in Canvas. Many syllabi are available to view underneath the course description within the Course Search and Registration system.
All course websites/syllabi will be published one week before classes start.
If your course website/syllabus is still missing/unpublished closer to the start of classes, then please reach out to our Enrollment Services team for advice regarding next steps for access.
You can reach them at (617) 495-4024 or via email at Inquiry@Extension.Harvard.edu.
I recently changed courses but do not see the new courses displayed in Canvas. When should I expect it to appear?
After you change courses, it may take 24 to 48 hours for you to gain access to your course website. Please note that some course websites are not published by the instructor(s) until closer to the start of the term.
If your course website is still missing/unpublished closer to the start of classes, then please reach out to our Enrollment Services team for advice regarding next steps for access.
You can reach them at (617) 495-4024 or via email at Inquiry@Extension.Harvard.edu.
If your course change has occurred on the day that your new course meets on, please contact our Academic Technology team to receive a one-time Zoom link to access your course with.
You can reach them at (617) 998-8571 or via email at AcademicTechnology@DCE.Harvard.edu.
Can I access my course website after the course ends?
You may access your Canvas course website for about six months after the term ends. At that time, course websites are removed from your Canvas account, and you can no longer view or access course materials. Course syllabi remain available through Simple Syllabus.
Computer Specifications & Internet Connection
Windows and Macintosh
- 2GHz or faster processor, 8GB or more of RAM
- Please maintain an up-to-date operating system and web browser.
We do not support:
- Taking courses on mobile devices
- Linux/Chromebook
- Beta versions of any software
- Operating systems discontinued by manufacturers
Connection Speed
You need a minimum internet speed of 5 Mbps. The recommended speed is 10 Mbps. Check your Internet speed.
Zoom
If your course uses Zoom and you have not used it before, the program will automatically download when you join your first meeting.
- You are required to use a webcam during class.
- Be prepared to use a microphone during class. We recommend a Logitech H390 headset, but any headset should be adequate.
- You are expected to join from a suitable, quiet location with a computer that permits full participation in the class activities. Please review the full Participation and Attendance requirements. If you do not adhere to all participation requirements, you may be removed from your class meeting.
Getting Help
Training and Documentation
- Sign up for Zoom training on our web conference information page or visit our Zoom training video.
- Learn to make the most of our course video player through the Media Player Help Page.
Online Support
Technical Questions and Computer/Software Troubleshooting
Call (617) 998-8571
Hours (Eastern Time):
- Monday – Thursday, 10 a.m. – 11 p.m. (Summer School hours: Monday – Thursday, 9 a.m. – 10 p.m.)
- Friday, Saturday, and Sunday, 10 a.m. – 8 p.m.
Email: AcademicTechnology@DCE.Harvard.edu
Enrollment Services (Registration, Access, and General Questions)
- Call (617) 495-4024 Mondays – Fridays, 9 a.m. – 5 p.m., Eastern Time
- Email: Inquiry@Extension.Harvard.edu
Online Technology Status Page
- Check on the status of our course platforms (Canvas, Zoom, etc.)
